At Lycamoney Limited ("Lycamoney"), we look after your Personal Data carefully.
We adhere strictly to the requirements of the UK Data Protection Act 1998 (the "Act")
and other data privacy and data retention regulations.
found at www.lycamoney.co.uk describes
how we generate, collect, use, process and store the Personal Data that you provide
to us or that is generated or collected when you use our online services and when
you use our mobile telephone services. Please take a moment to read our Privacy
Policy so you know what choices you have about your Personal Data. This Privacy
Policy may change occasionally so it's a good idea to come back and read through
it again, from time to time.
For the purpose of the Act, the data controller is Lycamoney Limited (Company Number
05903820) located at 3rd Floor Walbrook Building, 195 Marsh Wall, London E14 9SG.
Our nominated representative for the purpose of the Act is Robert Beswick.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following Personal Data about you:
Your name, address, date of birth, mobile telephone number, transactional data records
including transaction amounts and locations, top-up amounts and locations and credit
card or debit card details.
If you contact our Cardholder Services Department, we may keep a record of that
correspondence, including copies of e-mails and your e-mail address. We may
also monitor or record any telephone calls made to our Customer Services Department
for quality assurance.
Information that you provide by filling in forms on our website www.lycamoney.co.uk This includes information provided at the time of registering to use our website, subscribing to our products and services, posting material or requesting
further products or services. We may also ask you for information when you report
a problem with our website or our mobile telephone services and products.
Details of your visits to our website including, but not limited to, weblogs and
other communication data, whether this is required for our own billing purposes
or otherwise and the resources that you access.
We may also ask you to complete surveys that we use for market research purposes,
although you do not have to respond to them.
Other data, from time to time, to help us provide you with improved products and
services. For example, now and again we might ask you to fill in a questionnaire,
just so you can let us know how we're doing.
We may supplement the information that you provide to us with information that we
receive from third parties, for example, collected from other members of your household.
IP ADDRESSES AND COOKIES
We may collect information about your computer, including where available your IP
address, operating system and browser type, for system administration and to report
aggregate information to our advertisers. This is statistical data about a user's
browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage
by using a cookie file which is stored on the hard drive of your computer. Cookies
contain information that is transferred to your computer's hard drive. They help
us to improve our website and to deliver a better and more personalised service.
Cookies enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our website
according to your individual interests.
To speed up your searches.
To recognise you when you return to our website.
You may refuse to accept Cookies by activating the setting on your browser which
allows you to refuse the setting of Cookies. However, if you select this setting
you may be unable to access certain parts of our website. Unless you have adjusted
when you log on to our website.
WHERE WE STORE YOUR PERSONAL DATA
Any information sent to us is encrypted (scrambled) using Secure Socket Layer (SSL)
technology. This is industry standard encryption technology that protects your Personal
Data whilst being sent over the internet from being intercepted and misused by third
parties. When it reaches us, we then store it on a secure server so that it can
only be read by authorised personnel. Although we make every effort to create a
secure environment for your Personal Data, Lycamoney cannot guarantee the safety
of any personal information you transmit to Lycamoney online.
The Personal Data that we collect from you may be transferred to and stored in a
destination outside the European Economic Area (EEA). It may be processed by staff
that operate outside the EEA and who work for us or for one of our suppliers. Such
staff may be engaged in, among other things, the fulfilment of your order, the processing
of payment details and the provision of support services. For example, Lycamoney
uses call centre and technical services from an associated company in India.
Where the data protection laws of these countries do not provide the same level
of data protection as in the UK, we will take steps to ensure that your privacy
rights are at least compliant with the requirements of UK law, including requiring
appropriate security measures from such third parties, set out in a contract between
us, to protect your Personal Data; and monitoring compliance with such security
measures for the lifetime of our relationship with such third parties.
Where we have given you (or where you have chosen) a password which enables you
to access certain parts of our website, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone.
USES MADE OF THE PERSONAL DATA
We use Personal Data held about you in the following ways:
supplying the Products and Services to you,
the administration of your Account by the Customer Services Department,
providing you with service information, for example about Network faults,
the prevention or detection of fraud,
market research and profiling your usage and purchase preferences, and
complying with applicable laws and regulations.
Lycamoney and other Lyca companies may also use your Personal Data to contact you
by post, telephone, e-mail or SMS to let you know about products and services offered
by Lycamobile, other Lyca group companies and selected companies, including any
special offers and promotions, which may interest you. If you do not wish
to receive this information or be contacted in this way, you may at any time, free
of any charge, opt out of this direct marketing by requesting to be put on a designated
list. You may make this request by contacting the Cardholder Services Department
or by sending an e-mail to firstname.lastname@example.org.
We do not disclose information about identifiable individuals to our advertisers,
but we may provide them with aggregate information about our users (for example,
we may inform them that 500 men aged under 30 have clicked on their advertisement
on any given day). We may also use such aggregate information to help advertisers
reach the kind of audience they want to target (for example, women in SW1). We may
make use of the Personal Data we have collected from you to enable us to comply
with our advertisers' wishes by displaying their advertisement to that target audience.
We may disclose your Personal Data to any member of our group of companies in respect
of the uses set out above.
We may disclose your personal information to third parties related to a prospective
change of control or investment in Lycamoney or if we are under a duty to disclose
or share your Personal Data in order to comply with any legal obligation or to protect
the rights, property, or safety of Lycamobile, our customers, or others. This includes
exchanging information with other companies and organisations for the purposes of
fraud protection and credit risk reduction.
You have the right to ask us not to process your Personal Data for marketing purposes.
We will usually inform you (before collecting your data) if we intend to use your
data for such purposes or if we intend to disclose your information to a marketing
company. You can exercise your right to prevent this processing by checking
certain boxes on the forms we use to collect your data at the time of collection
or you can also exercise the right to opt out at any time by contacting the Customer
Services Department at the address below.
Our website may, from time to time, contain links to and from the websites of our
associated companies. If you follow a link to any of these websites, please note
liability for these policies.
ACCESS TO INFORMATION
You're welcome to ask us what information we have about you, any time you like.
If you need us to send it to you, it'll cost £10.00. This fee covers the cost
of our administration. If any of the details are incorrect, let us know and we'll
amend them right away. If you'd like us to send you the information, you can write
to our Cardholder Services Department at the below address, enclosing a cheque or
postal order for £10.00 made payable to Lycamoney Limited.
LINKS FROM OUR WEBSITE TO OTHER WEBSITES
Please be aware that our website provides access to other websites by linking to
them. We are only responsible for the privacy, content or security of the Lycamoney
If you have any comments or queries concerning our website, please contact us. For
queries regarding Lycamoney products or services, please call our Cardholder Services
Department on 020 7132 1100. You may also e-mail the Customer Services Department
If you have any questions or concerns about our use of your Personal Data you should
write to Lycamoney t the address below: Customer Services Department
3rd Floor, Walbrook Building
195 Marsh Wall
E14 9SG London or email us at email@example.com